Whether you've lost your key or had a technical problem: Dacia Assistance is by your side whatever the circumstances.
In the event of a breakdown, help is just a phone call away with Dacia Assistance. We don’t expect it to happen, but we'll ensure help is on hand if it does.
This service is provided 24 hours a day, 365 days a year.
We'll provide prompt roadside assistance for the first 3 years / 100,000 km***, in line with the terms of the standard manufacturers Warranty.
If your vehicle breaks down at the roadside and is immobilised, Dacia Assistance will send out a patrol or appointed agent to get you back on the road. In the exceptional circumstances where an “on-the-spot” repair proves impossible, you are entitled to use the Recovery services.
If your vehicle breaks down at or within ¼ mile of your home, Dacia At Home Assistance will bring help to your doorstep. If your vehicle cannot be repaired, Dacia Assistance will transport it to the nearest authorised Dacia Dealer, or another destination of your choice, whichever is the nearer.
If your vehicle breaks down more than ¼ mile from your home and a prompt local repair at the roadside is not possible, Dacia Assistance will arrange onward passage for you, up to seven passengers and your vehicle to any single destination in the UK mainland or Northern Ireland.
This also includes the Isle of Man, Guernsey, and Jersey, although any ferry costs must be borne by you. If you are towing a trailer or a caravan at the time, this will also be recovered, subject to certain weight and size restrictions.
If your vehicle is immobilised away from home, Dacia Assistance may, at its absolute discretion and immediately following Recovery, arrange a replacement hire vehicle for you for up to 48 hours (subject to the terms and conditions of the hire company).
To ensure that you are eligible for this, please make sure you have your driving license with you. You will have to pay a fuel deposit. You will also be responsible for the return of your hire car plus any additional costs.
All vehicles are entitled to Dacia Assistance for a period of 36 months or 100,000 km (whichever comes first).*
*Please note non-warranty items are not covered within the complimentary policy, for full details please see both warranty and assistance terms and conditions
While Dacia Assistance aims to provide you with peace of mind motoring, it only provides assistance for manufacturer based or mechanical faults on the Vehicle. It does not provide assistance for certain non-warranty incidents such as (but not limited to):
Dacia Assistance may, at its absolute discretion arrange assistance if requested, but the responsibility of paying for assistance remains with you or the nominated driver. If you call for assistance in these instances, you will be responsible for paying a charge at the time of service request
Before calling for assistance, please make sure you have the following details ready:
If you believe you are in a vulnerable or dangerous situation, please make this clear at the time of your call. After making the call, return to a safe place near your vehicle. If the problem resolves itself before the assistance arrives, please call and let us know.
Planning a trip?
RAC European Rescue
You can purchase RAC European Breakdown cover by calling 0800 151 0647* press 3 from the menu and quote code RCAFDAC
*Calls may be monitored and/or recorded.
***From first date of registration. Dacia Assistance expires on the first of the two limits reached.
^Lines open weekdays 8am - 8pm, weekends & Bank Holidays 9am-5pm. 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded. Breakdown cover provided by RAC Motoring Services (Registered No 01424399) and RAC Insurance Ltd (Registered No 2355834). Registered in England; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. Arranged, sold and administered by RAC Motoring Services who is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.